Enhancing customer experience is imperative for any business. Even if the products and services are feature-rich, they can still be undervalued if the interface is boring and navigation inefficient. Poorly designed interfaces can lead to poor customer experiences that result in increased overhead costs and customer attrition. …

Debit cards are a very critical part of the payment ecosystem. As of January 2022, there were over 940 million active debit cards in India. Averaging a transaction value of 3.5 trillion Indian Rupees per month, the volume is much higher than that of credit cards. Highly secure, debit cards…

The ecommerce market in India is growing at a dynamic pace. Estimated to reach $ 188 billion by 2025, the sector received $ 15 billion in investments from private equity and venture capital firms in 2021. At this rate, the Indian ecommerce industry will surpass the US to become the…

Yay, it’s ‘Star of the Month’ time again! This July, we happily spotlight Gokula Krishnan, our industrious and dynamic M2Peer. We had a heart-to-heart chat with Gokul and unearthed his enigmatic fun side when he confessed his love for acting, bikes, rain, and Maestro Ilayaraaja’s music. …

Sustainability is broader than climate change. It is about building a society where upcoming generations can thrive. Today, the world is at a crucial juncture where sustainable decisions with long-term benefits are the need of the hour. The global movement toward building an agile, resilient economy has gathered pace. …

Artificial Intelligence (AI) has transformed the physics of financial services. It has altered centers of gravity, isolated vulnerable bonds, and changed traits that are imperative to building a successful business. …

Neobanks have led to tectonic shifts in every corner of the financial services market. The market embraces a new player almost every day with a prime intention to simplify financial services to meet the ever-evolving expectations of the digital-age customers. According to recent reports, some of the most prominent players…

Payment cards are a necessity today. The benefits they deliver are immense not just to consumers. But also to issuers such as banks, NBFCs, and businesses. To businesses and financial institutions, cards are deal-breakers. Accessible in physical and virtual form factors, they hold the power to drive customer loyalty, enhance…

Friday vibes just grew stronger post lunchtime. M2Peers geared up for their exciting weekend escapades. And Devang, our fintech fanatic too had ‘exciting’ plans. He was waiting impatiently to spend his weekend on all things fintech, while sipping his fresh glass of juice. That’s Devang Mehta, our Vice President of…